1. Information We Collect
Account Information
- Name, email address, company name
- Billing information (processed by Chargebee)
- Login credentials (passwords are encrypted)
Usage Data
- Email sending statistics and analytics
- Feature usage patterns
- Device and browser information
- IP addresses and approximate location
Lead Data
- Contact information you import or discover
- Email content you create
- Campaign performance data
2. How We Use Your Information
- Provide and improve our services
- Process payments and manage subscriptions
- Send service-related communications
- Analyze usage to improve features
- Ensure platform security and prevent abuse
3. Data Sharing
We do NOT sell your data. We may share data with:
- Service providers (hosting, payment processing, analytics)
- Legal authorities when required by law
- Successors in case of merger or acquisition
4. Data Security
We implement industry-standard security measures:
- Encryption in transit (TLS) and at rest
- Regular security audits
- Access controls and monitoring
- Secure data centers
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt out of marketing communications
6. Cookies
We use cookies for:
- Authentication and session management
- Analytics (Google Analytics)
- Remembering your preferences
7. Data Retention
We retain your data while your account is active and for 30 days after deletion request, unless required by law to retain longer.
8. Children's Privacy
Our service is not intended for users under 18. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this policy periodically. We'll notify you of significant changes via email or platform notification.
10. Contact Us
For privacy questions, contact us at our contact page or email privacy@hitsnooze.io.