Frequently Asked
Questions

Getting started is easy! Sign up for a free 7-day trial, connect your email account (Gmail or SMTP), and you can start building your first campaign immediately. Our setup wizard walks you through everything step by step. Most users are sending their first campaign within 15 minutes.

Not at all! HitSnooze is designed for non-technical users. If you can write an email, you can use HitSnooze. Our AI handles all the complex stuff like personalization, scheduling, and deliverability optimization. We also have documentation and support if you get stuck.

We support Gmail, Google Workspace, Microsoft 365, and any email provider with SMTP access. For best deliverability, we recommend using Google Workspace accounts. You can connect multiple email accounts and our system will automatically rotate between them to maximize delivery rates.

Your 7-day free trial gives you full access to all features with no credit card required. You can create campaigns, find leads, and send emails. At the end of the trial, you'll choose a plan that fits your needs. If you don't upgrade, your account simply pauses — no surprise charges.

A lead is any contact you add to HitSnooze, whether imported via CSV, scraped from Google Maps, or added manually. Each unique email address counts as one lead. Leads carry over month to month — once added, they don't count against future months' limits.

Yes! You can upgrade anytime and the change takes effect immediately (prorated for the current billing period). Downgrades take effect at the start of your next billing cycle. Contact support if you need help choosing the right plan.

The AI Reply Handling add-on ($99/mo) enables our AI to automatically respond to prospect replies, handle objections, answer questions, and book meetings on your calendar. It's like having a 24/7 sales assistant who never sleeps. This is our most powerful feature for hands-off lead generation.

When you add a lead, our AI researches their company website, Google Business listing, and available public information. It then uses this data to write personalized email content that references specific details about their business. This goes far beyond simple mail merge — each email feels hand-crafted.

Absolutely! You can write your own templates or use AI to generate them. Templates support variables like {{firstName}}, {{businessName}}, and {{city}} for basic personalization. You can also enable AI personalization for deeper, research-based customization on top of your templates.

Our built-in scraper lets you find leads directly from Google Maps. Search for "plumbers in Denver" or "HVAC companies near Austin" and we'll extract business names, addresses, phone numbers, websites, ratings, and review counts. We then find and verify email addresses for each business.

Our email verification has a 97% accuracy rate. We use multiple verification methods including syntax checking, domain validation, and mailbox existence checks. This helps protect your sender reputation by avoiding bounces from invalid addresses.

Yes! We offer webhooks that can notify your CRM when leads reply, book meetings, or convert. You can also use our API to sync data programmatically. Native integrations with popular CRMs like HubSpot and Salesforce are on our roadmap.

We use multiple techniques: automatic warmup for new accounts, smart sending limits that stay under provider thresholds, domain rotation to spread volume, and real-time spam score monitoring. We also automatically pause sending if we detect deliverability issues, and we handle bounces and complaints properly to protect your reputation.

We recommend staying under 50 emails per email account per day for optimal deliverability. With multiple accounts connected, you can scale higher. Our system automatically distributes sends across your accounts and respects provider-specific limits to keep your accounts in good standing.

When someone replies, we automatically pause their sequence so they don't receive follow-ups. The reply appears in your inbox (within HitSnooze and your email). If you have AI Reply Handling enabled, our AI will continue the conversation. Otherwise, you respond manually from your normal email client.

Yes, B2B cold email is legal in most countries including the US (CAN-SPAM), Canada (CASL for B2B), and the EU (GDPR legitimate interest). We help you stay compliant with automatic unsubscribe handling, clear sender identification, and proper opt-out processing. Always consult legal advice for your specific situation.

Yes. We use industry-standard encryption for all data in transit (TLS) and at rest. Your email credentials are encrypted with AES-256. We never share or sell your data. Our infrastructure runs on secure cloud providers with regular security audits.

Absolutely. You can export your leads, campaigns, and analytics data at any time in CSV format. Your data belongs to you. If you cancel, you can download everything before your account is deactivated.

Yes. We process data in accordance with GDPR requirements. We offer Data Processing Agreements (DPA) for customers who need them. You can delete leads and their data at any time to honor data subject requests.

We offer multiple support channels: in-app documentation, email support at support@hitsnooze.io, and priority support for higher-tier plans. Most questions are answered within a few hours during business hours. We also have a growing library of tutorials and guides.

Yes! All new users get access to our onboarding checklist and documentation. Pro and Enterprise plans include personalized onboarding calls where we help you set up your first campaigns. We want you to succeed, so don't hesitate to reach out.